If something has gone wrong, or you simply have a question you cannot answer yourself, we want to hear from you. The contact details for reaching our support team are listed on this page — this section explains what to expect once you get in touch, and how to make the process as straightforward as possible.

What to include when you write to us

The single most useful thing you can do before sending a message is to gather a few pieces of information. Let us know your registered username or the email address on your account, a clear description of what happened, and — where relevant — the date and approximate time of the event in question. If your query relates to a specific game round or transaction, include the reference number if you have it. Providing these details upfront means we can look into your situation without needing to go back and forth asking for them, and you are far more likely to receive a complete answer in one exchange rather than several.

Our support team is authorised to handle a wide range of issues: account access, verification queries, payment and withdrawal questions, bonus eligibility, and general technical problems. If your question falls outside what they can resolve directly, they will escalate it to the appropriate internal team and let you know what to expect next.

Responsible gambling requests and formal complaints

If you need to set a deposit limit, take a cooling-off break, or request a self-exclusion, please contact us directly and state clearly what you need. These requests are treated with priority and are not subject to the same handling process as a standard query. We will not attempt to dissuade you or delay action on a responsible gambling request — if you ask us to restrict your account in any way, we will act on that promptly.

If you have a complaint rather than a general query, please tell us that at the outset. A formal complaint is logged separately and reviewed by a member of the team with the authority to investigate and respond in full. If you are not satisfied with the outcome after we have reviewed your complaint internally, you have the right to escalate the matter to the Anjouan Gaming Authority, our licensing body, whose details are available on request.

One thing we will never do is ask you for your password, your full payment card number, or any sensitive security credential via email or chat. If you ever receive a message claiming to be from us that asks for this kind of information, do not respond to it and contact us through the official channel listed on this page so we can investigate.

Players based in the United Kingdom are fully supported and welcome to contact us with any query or concern. Whatever brought you to this page, we will do our best to give you a clear and honest answer.